Privacy & Returns

Privacy – Returns – Smokeless Delite, Inc.

We understand that your privacy while using our Site is important, especially when conducting business or providing sensitive personal information. This Notice will govern our Privacy Policy for users of this Site, whether or not a transaction of any sort is conducting while visiting. When you first get the CE4 atomizer tank, you will notice 2 long wicks in the tank to soak up e-liquid. If the wicks are short, and turning brown, this means that you have used up the wick, and you must buy a new one. If you send back the atomizer tank, and the wick is burnt up, we will throw away your tank, and we will not replace. You must buy a new one to go with your eGo Battery.

Your Personal Information

The information we learn from customers helps us to personalize and continually improve our customer service, while developing ways to improve your shopping experience at smokelessdelite.com. Following is some of the information we gather about our users.

Information You Provide Us: When you complete a Customer Profile Form on line or communicate with us via e-mail, letter, fax or phone, we receive and store the information you’ve provided. This information is basic, including: name, address, phone, fax and cell phone numbers, e-mail address and business information (if applicable). We use this information that you provide for such purposes as responding to your requests, communicating with you and customizing future shopping for you.

Third Party Vendors: In addition to collecting your information, we have third party vendors who will also collect your information in order to provide the products, smokeless cigarettes, and/or services you’ve requested (e.g. credit card companies, fulfillment companies, call centers, marketing companies and freight companies). In general, these companies are intermediaries acting solely to provide services related to your request. Most of these vendors have their own privacy policy to protect your information, and have access to personal information needed to perform their functions on behalf of Smokeless Delite Inc., but may not use the same for other purposes.

Are Cookies Used On The smokelessdelite.com Site: We use cookies to obtain a variety of information which provides us details as to what product and information interest our visitors view the most. Cookies can also be used to protect your information. If you wish to disable our cookie from obtaining this information, you can seek programs that will allow you to visit our site anonymously.

Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognize your browser. We can see what pages you click through, plus store smokeless cigarettes in your Smokeless Delite Inc. Shopping Cart between visits. The ‘Help’ portion of the toolbar on most browsers will instruct you on how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, and/or how to disable cookies altogether.

Information from Other Sources: We might receive information about you from other sources and add it to our account information. Examples may include, but not be limited to, updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; account information, purchase or redemption information, and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising, or other services; search term and search result information from some searches conducted through the Web search features offered by certain organizations; search results and links, including paid listings (such as Sponsored Links); and credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers, and information from data providers for the eGo.

Does Smokeless Delite Inc. Share the Information It Receives?

Simply said, no. Under no circumstances will Smokeless Delite inc. ever give away or sell your personal information to anyone else for any reason whatsoever, without prior written approval from yourself. Any information we gain through our use of customer polls, surveys, cookies, session tracking or anything else, is used internally and for the sole purpose of providing you better service on www.smokelessdelite.com. If you are on our mailing list and you ask us to remove you, we will immediately and will not attempt to sell on your information. As we do with our own, we respect your privacy.

Information about our customers is an important part of our business, and we are not in the business of selling it to other companies. We share customer information only as described in this statement and with subsidiaries of Smokeless Delite Inc. with controls that are either subject to this Privacy Notice or follow the practice at least as protective as that described in this Notice.

How Secure Is Information About Me?

All of our employees and partners are familiar with our security policy and practices for Smokeless Delite Inc. Your personal information is only accessible to a limited number of qualified people who are given a password in order to gain access to the information. We audit our security systems and processes on a regular basis. Sensitive information, such as credit card numbers or social security numbers, is protected by encryption protocols, in place to protect information sent over the Internet and Smokeless Delite Inc.

While we take commercially reasonable measures to maintain a secure site, electronic communications and databases are subject to errors, tampering and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable for any such occurrences. You will find that almost all Internet e-commerce providers make this same claim, especially if they use privacy policy templates such as this one to make known their company or organization privacy policies.

We reveal only the last five digits of your credit card numbers when confirming an order on Smokeless Delite Inc. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. Protect against unauthorized access to your password and to your computer by signing off when you finish using a computer.

What Choices Do I Have?

As discussed above, you always have the choice not to provide information, even though it might be needed to make a purchase with Smokeless Delite Inc.. You can add or update certain information on your Personal www.smokelessdelite.com pages at any time. If you do not want to receive e-mails or other mail from us, simply contact Smokeless Delite Inc. offices and you will be removed from our mailing list.

Are Children Allowed to buy Smokeless Cigarettes?

No! Smokeless Delite Inc. smokeless cigarettes are only sold to adult smokers, 21 years or older.

Smokeless Delite Inc. does not intentionally collect or solicit personally information from or about children or anyone under the age of 21. If we discover we have received any information from an individual under the age of 21 and in violation of this Policy, we will delete that information immediately from Smokeless Delite Inc. If you believe Smokeless Delite Inc. has any information from or about anyone under the age of 21, please contact us immediately at Smokeless Delite Inc. corporate offices.

Conditions of Use, Notices, and Revisions

If you choose to visit www.smokelessdelite.com, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the State of California. If you have any concern about privacy at www.smokelessdelite.com, please contact us with a thorough description, and we will try to resolve it.

Because our business changes constantly, our Privacy Notice and the Conditions of Use will change also on Smokeless Delite Inc. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web Site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers for Smokeless Delite Inc. smokeless cigarette and eGo customers.

Return Policy for Smokeless Delite, Inc.

Smokeless Delite Inc. is committed to providing its customers with the utmost quality with their products. If you are not completely satisfied with your Smokeless Delite products, simply return you parts to:

Smokeless Delite
585 E. Los Angeles Ave
Simi Valley, CA 93065

Please read the following guidelines regarding the Smokeless Delite return policy.

30 Day Money Back Guarantee:

If you are not completely satisfied with your Smokeless Delite purchase, and you have had your products for less than 30 days from the date of purchase, you can return all eGo kits, and unopened cartridges, or unopened e-liquid to Smokeless Delite.for a 100% satisfaction guarantee refund Please include the return slip with your order so that we can expedite your return.

Returns on Cartridges:

Smokeless Delite eGo

Smokeless Delite cannot refund opened cartridges, or e-liquid. If you have a pack of unopened cartridges, you may return them to Shipright Solutions along with your return slip for a full refund. All opened cartridge packs or e-liquid will not receive a refund.

Returns:

All returns will be handled on a receiving basis from Smokeless Delite Returns will take approximately 7-10 business days to process and receive the refund back on your credit card.

If you have any other questions or concerns about your refund or warranty, you can contact our customer service department or cs@smokelessdelite.com.

Thank you,
The Smokeless Delite Team