Help & FAQ

Set Up EGO-T Starter Kit Video-

 

Installing USA Cartridges -

 

 

Q: My eGo Battery Stopped Working, how can I fix it?

Ans If your eGo battery stopped working this could mean that you accidentally pushed the button 5 times. If you click the eGo battery 5 times it will lock your device and prevent it from going off in your pocket. If you push it 5 times again, it will re activate and you can continue using. Please do not send your battery back for exchange. 

Q: My atomizer taste burnt and the e-liquid is not good. 

Ans If your atomizer is starting to get a burning taste when you use it with your eGo battery, then this means that the wick is used up and the atomizer can no longer hold any more e-liquid in the wick. At this point you need to buy a new one, we cannot replace or exchange the atomizer after you have used it all up, and burnt the wick. When you first get the CE4 atomizer tank, you will notice 2 long wicks in the tank to soak up e-liquid. If the wicks are short, and turning brown, this means that you have used up the wick, and you must buy a new one. If you send back the atomizer tank, and the wick is burnt up, we will throw away your tank, and we will not replace. You must buy a new one.

Q: How does the electronic cigarette from Smokeless Delite work?
Ans The Smokeless Delite electronic cigarette performs similarly to traditional smoking. It looks, feels and tastes like a cigarette and delivers all the pleasures of smoking, without all the problems. The secret to what makes Smokeless Delite electronic cigarette better than traditional smoking is what is inside this revolutionary new electronic cigarette product.Smokeless Delite electronic cigarette is driven by modern microelectronic technology, a small rechargeable battery and a unique, safe replaceable cartridge containing water, propylene glycol, nicotine, and a scent that emulates a tobacco flavor with out the use of a lighter or matches.When using Smokeless Delite electronic cigarette, the act of inhaling or smoking it produces the tactile and craving satisfactions traditional smokers seek, and triggers a vaporizing process that releases a simulated smoke that is actually a vapor mist that harmlessly evaporates into the air within a few seconds.

Q: What is Propylene Glycol from electronic cigarettes?
Ans: Propylene glycol is a commonly used organic compound that is recognized as generally safe by the Food and Drug Administration. It is used in food coloring, and flavoring, as an additive to keep food, medicines and cosmetics moist, and in machines that simulate smoke as well as an ingredient in toothpaste and mouthwash In Smokeless Delite electronic cigarettes, propylene glycol functions to provide the vapor mist that looks like smoke and to suspend flavor.

Q: What is Nicotine?
Ans: Nicotine is an alkaloid found in certain plants, predominantly tobacco, and in much lower quantities in tomatoes, potatoes, eggplant and green peppers. When absorbed in small amounts, whether from cigarettes, cigars or Smokeless Delite electronic cigarette, nicotine can cause stimulation, a feeling of relaxation, calmness, and alertness. The effects of nicotine can last from minutes to hours from an electronic cigarette.The carcinogenic properties of nicotine in a standalone form (i.e., separated from smoking or chewing tobacco) have not been evaluated by the International Agency for Research on Cancer, However current available literature indicates that nicotine in standalone form does not promote the development of cancer in healthy tissue and has no mutagenic properties.

Q: Are Smokeless Delite Electronic Cigarettes approved as a smoke cessation device?
Ans: Smokeless Delite electronic cigarettes has never been proven to be a smoking cessation device and is not sold or marketed as such. Smokeless Delite electronic cigarette is an alternative to smoking that offers reduced health risk, freedom to smoke anywhere, social inclusion versus isolation, no first or second hand smoke, virtually odor-free smoking, non-flammability, convenience, and lower cost than traditional smoking.

Q: How long does each Smokeless Delite Electronic Cigarette cartridge last?
Ans: The equivalent to 1 pack of cigarettes, depending on your smoking  habits. A pack of electronic cigarette cartridges from Smokeless Delite has 5 electronic cigarette cartridges in a pack. The electronic cigarette cartridge pack should last you 5 packs of traditional cigarettes.

Q: Do you use Smokeless Delite Electronic Cigarettes like a regular cigarette?
Ans: No, Use your Smokeless Delite electronic cigarette when you feel the craving for a cigarette-a few puffs and you craving will  be satisfied. The freedom to smoke your electronic cigarette by Smokeless Delite all depends on how much you want to use, and when you want to smoke your electronic cigarette.

Q: Do Smokeless Delite electronic cigarettes taste like a cigarette?
Ans: Smokeless Delite electronic cigarette cartrudges taste similar to light cigarettes, yet the odor is barely noticeable, unlike regular cigarettes and cigars. Smokeless Delite electronic cigarette cartridges also come in many different flavors and densities at an affordable price.

Q: Where Can you use a Smokeless Delite electronic cigarettes?
Ans: Smokeless Delite electronic cigarettes are non-flammable and contains no tobacco, it is not smoking and its use is not prohibited by law. Restaurants, bars, your work place and your car are all acceptable. Basically you can use Smokeless Delite electronic cigarettes where ever you want, you may just have to explain to some people what it actually is. The sky is the limit where you want to use your Smokeless Delite electronic cigarette!

Q: What flavors are available for Smokeless Delite electronic cigarette cartridges?
Ans: Smokeless Delite electronic cigarette cartridge refill cartridges come in strawberry, cherry, pineapple, and apple. All the flavors come in four different densities: High nicotine, Medium nicotine, Low nicotine, and No nicotine. Smokeless Delite electronic cigarette cartridges will be offering new flavors on a contingent basis, so be sure to always check Smokelessdelite.com new cartridge flavors for you mini and regualr electronic cigarette at affordable prices.

Q: What is in the Smokeless Delite Electronic Cigarette compared to cigarettes?
Ans: The number of ingredients in Smokeless Delite electronic cigarettes and the outcome of those ingredients when used are vastly different than those found in traditional cigarettes and cigars.Smokeless Delite electronic cigarette contains only water, propylene glycol, nicotine, and a scent that emulates a tobacco flavor. None of these ingredients are considered cancer-causing agents. The Food and Drug Administration deems propylene glycol safe. Nicotine itself is not believed to have toxicological effects, offers some therapeutic uses and can be found in pepper, tomato, eggplant and potato.Cigarettes and cigars commonly contain tobacco, nicotine, glue and paper, which when ignited, along with hundred of additives (our research has shown up to 601 additives), according to the Centers for Disease Control, harm nearly every organ of the body, and cause cancer, and cardiovascular and respiratory disease.

Q: Help! My Smokeless Delite Electronic Cigarette is not working and I just got it.
Ans: The first most common problem when you first get your new Smokeless Delite electronic cigarette is you want to use it right away, who wouldn’t! It may work right out of the box, but the Smokeless Delite electronic cigarette need to be charged for at least 8 hours, or until the Smokeless Delite electronic cigarette charger turns green. The initial cartridge on the Smokeless Delite electronic cigarette is for look only! It may produce vapor, but it does not have any liquid nicotine in it and it will run out after 2-3 puffs. Please replace the cartridge that comes with the Smokeless Delite electronic cigarette starter kit and replace with a new cartridge from Smokeless Delite.

Q: I just placed an order from Smokelessdelite.com. When will I get my products?
Ans: Smokeless Delite electronic cigarette company ships its electronic cigarette products out the same day it receives the order. Depending on your shipping selection at the time of purchase, you should expect to receive your order as follows:
2 Day- 2 Business days from order date
3 Day Select- 3 Business days from order date
Ground: 5-7 Business days from order date

Q: You sent the wrong product to me. What do I do?
Ans: Nobody is perfect, and mistakes happen, when we make a mistake, we realize it and try to solve the problem as soon as possible. If you were shipped the wrong Smokeless Delite electronic cigarette products, please return the wrong products to:
Smokeless Delite
67 West Easy Street Unit 115
Simi Valley, CA 93065
With a note saying what you were delivered and what the correct electronic cigarette product should be and we will have it shipped out to you as soon as we get it.
Sorry in advance it this happens to you.
Q: I asked for a refund from Smokelessdelite.com. Where is my money?

Ans: Credit card refunds from Smokeless Delite take roughly 7-10 business days for the full refund to be credited back onto the card or bank account. Please be patient and if you have not received you money after 7-10 business days, please contact Smokeless Delite and we will investigate further into the problem for you.

Q: Is Smokelessdeilte.com a secure website?
Ans: Yes,Smokelessdelite.com is a secure website. All credit card transactions through Smokeless Delite electronic cigarette company are on a secured website.

Q: My coupon code wont work at Smokeless Delite. I have tried several time. Why wont it work?
Ans: As much as we like giving away discounts to our valued customers, we can’t have you putting in a coupon code every time you order. How would we make money? Coupon codes are a one time discount and actually expire. If you received the discount coupon code from the FREE smokeless delite e-book, or newsletter, make sure to enter the discount code the same day that you get it or else it will expire. Coupon codes are also good one time only. If you have already used the coupon code, it will not work again. The system recognizes that the code was already used at Smokeless Delite. Make sure to follow us on Facebook for more discount codes that are not offered via email!

Q: I am interested in becoming distributor for Smokeless Delite. How do I get on board?
AnsFirst off, Smokeless Delite has a minimum order of 50 starter kits and 150 Smokeless Delite cartridges. If this is something that you can afford and are willing to invest the money to make a substantial profit, then please fill out the contact form with all you information and a message saying that you are interested in becoming a distributor form Smokeless Delite.

Q: My Smokeless Delite electronic cigarette tip is blinking. What does that mean?
Ans: When the tip of your Smokeless Delite battery starts blinking, that means that it is time to recharge the battery and replace with a fully charged Smokeless Delite battery.

Q: Will Smokeless Delite cartridges fit on other brands of electronic cigarettes?
Ans: No. Smokeless Delite has premium made USA cartridges with a thread pattern that is only made for our batteries.

Q: How do I cancel my auto shipment of Smokeless Delite cartridges?
Ans: If you wish to discontinue and cancel your auto shipment of Smokeless Delite cartridges, simply send us an email at – info@smokelessdelite.com and we will cancel your subscription. Please make sure to use the name that you placed your order with.

Q: I am not happy with my e-cigarette from Smokeless Delite. How do I get a refund?
Ans: If you are truly unhappy with the results from the Smokeless Delite, you may return the product to the Smokeless Delite headquarters with a note saying who you are and why you are unhappy with the Smokeless Delite products. You must fall within the 30 day money back guarantee grace period. If your order has been longer than 30 days we can not refund 100% of your order. We will do our best to fix any problems that you may have with your Smokeless Delite electronic cigarette. Once we receive your complete returned order, we will refund your order minus shipping and handling fee.

Q: How do I cancel my subscription to the autoship program?
Ans: To cancel your subscription for the autoship program. Please email us at info@smokelessdelite.com with your first name, last name, and email address that was used to place the autoship order. We’ll then remove you from the auto shipping program.
Thank you,
Smokeless Delite